Social media site, Pinterest, is the home of DIYs, engaging infographics and helpful life hacks. Whether you’re getting decor ideas, baby name suggestions or tips for turning red crayons into a flawless lip stain, this site has got you pinned (get it?). Now they are getting an upper hand when it comes to usability.
As of November 9th, Pinterest will allow users to search with pictures rather than words. For example, say you are looking at Victoria’s Secret model Karlie Kloss’s Instagram feed. You love her designer boots, but she doesn’t include a link to where to buy them. Simply take that image and search it on Pinterest. You’ll discover they are Marc Fisher boots and they are available at Nordstrom. You’ll also find cheaper dupes on Ebay, DIY tips to keeping your boots polished with coconut oil and ways to pair those boots with any outfit. (***Coconut oil is not a verified polish for boots, use at your own risk)
It is predicted that keywords have seen better days and that many searches will be moving towards an image-based setup in the coming years. Controversially, this strategy benefits advertisers and focuses on purchases rather than really honing in on the needs of users. It is speculated that this might be a move for Pinterest it gain more revenue from companies as apposed to catering to their existing Pinners. In fact, some Pinners might be unhappy with this new feature or simply avoid it because of its encouragement towards making purchases.
Only time will tell how users will respond to this new integration. If you are a dedicated Pinner, would you respond positively or negatively to this feature?
Do you know someone in your life who is an excellent storyteller? Perhaps it’s a family member or good friend who has the ability to have you hooked on their every word. They can bring about emotion, laughter and intrigue just from their own presence and voice. This is the type of person that big brands want to emulate. The companies of the world want to have you enthralled by their words, their imagery and their insights. They want to make you feel raw emotion and tell you a tale that will change your perspective on the day or even on life itself. Many brands are successful at creating this sense of feeling, but some unfortunately fail to communicate their stories properly.
Skype Makes The Impossible Happen With Tearjerker Ad Spot
Skype is a beautiful example of a brand that has won at telling stories to consumers for years now. The live video chatting tool stretches beyond being an easy means of conferencing in the boardroom. It even goes farther than saying ‘happy birthday’ to Grandma who lives across the country in Florida.
Skype wanted to tell a story that crosses the globe, and exemplifies the true meaning of family, and they succeeded.
The “Stay Together” campaign actually shows how digital platforms are changing what it means to come together. The 2 minute spot tells the story of Solomon, a Ugandan man who came to America with the clothes on his back and only 5 dollars in his pocket. Leaving his family behind, Solomon uses Skype to connect with relatives and his young son from thousands of miles away. The masterful campaign contrasts America and Uganda with stunning imagery, and concludes with an emotional gift for Solomon. A photographer takes a photo of Solomon’s family on Skype being projected onto his living room wall, while Solomon stands beside them. This ‘Impossible Family Portrait’ is the first of it’s kind and a unique testament to the power of the video tool.
This type of storytelling let’s the product speak for itself. It does not push the value of Skype on the consumer, but rather opens their eyes to the possibilities it presents. There is no call-to-action, no deal offered, no salesperson asking you to buy. Simply Solomon’s tears as he sees the official printout of his first ever family portrait and hangs it on his bare bedroom wall says enough about why Skype is so essential and meaningful to people. The company also projects the sense that it cares about the lives of it’s users and the journeys they undergo.
How does this Skype campaign resonate with you? Are the imagery and story enough to take the viewer from perception to purchase?
“Not Your Father’s Oldmobile” – A Cautionary Tale
The story of how General Motors lost it’s way with their model, The Oldsmobile, is a classic tale of a reinvention that went terribly wrong. (Rarely do brand-reinventions go right, mind you).
General Motors banked itself as an all American, slice- of-apple-pie kind of brand back in the 1960s. It produced cars that were not only burly, but very innovative for their time. GM was always on the cutting edge of design and technology, along with being trusted for their craftsmanship and quality. Their tagline was, “Escape From The Ordinary”. But come the 1980s, that’s just what they did…
With the emerging popularity of Asian car manufacturers and changes to the standard look and feel of a motor vehicle, the late 80s and early 90s was a hit or miss for American car companies. Faced with an adapt or flee kind of circumstance, GM tried its hand at adapting the Oldsmobile. In an attempt to be ‘hip’, the brand developed a whole new story for the trusty vehicle, which was now being favoured by a much older demographic. They released a commercial featuring Ringo Starr and his daughter that was jam-packed with early 90s cheese-ball production value. “Not Your Father’s Oldsmobile” was the new tagline, in hopes of attracting young drivers by rebranding their dad’s dated old set of wheels and making it look desirable again. It went against their original automotive values and tried to rewrite what it was all about to appeal to this new generation of drivers it had little understanding of.
The campaign went against what the brand originally stood for, and cheesed off the loyal customers. It was a certified nail in the coffin for the Oldsmobile, which shut down production a few years later. The key takeaways from this brand storytelling fail are: 1) do not betray what your brand stands, 2) let your brand die with dignity vs. trying to grasp at straws to be something you’re not.
What could GM have done differently to save the Oldsmobile, or was it on it’s way to anyways?
How Starbucks Made Fun Of Their Customers, And Won The Internet
The Pumpkin Spice Latte is a yearly tradition for Starbucks lovers and even non-Starbie regulars alike. It became such a craze upon it’s release years ago that it has almost become a modern cultural staple in the Western world. The coffee giant recognized their customers pent up excitement for the PSL’s release date each year, their obsession with Instagramming and Facebooking their beverages and the inherent mocking of people (particularly women) who love PSLs. Starbucks decided to poke some fun at this cult flavour following with a clever ad spot.
The story revolves around a made-up town which celebrates the coming of the PSL every year with an annual festival. There is cinnamon stick baton twirling and pumpkin-inspired hair colouring. The spot is beautifully shot in a real-life documentary style that could easily pass as a TLC network reality show you may have the fortune of binge-watching on a Saturday afternoon after Say Yes To The Dress.
The narrative connects to the audience in a way that gently jokes about the PSL phenomenon, and creates a heartfelt depiction of this endearing and relatable small town. It opens up an interaction between brand and customer, a sort of nod from Starbucks that they understand what is happening with this product. It also gives the brand room to expand upon these characters and this fictional town.
Is this type of storytelling creating the right engagement with customers? Where could Starbucks take their narrative next?
Share examples of your favourite brand stories, or ones that have failed miserably in front of the eyes of consumers.
Utilizing the power of Twitter, Tostitos Canada is giving users a unique real-time experience with the “Open Up The Fun” Campaign. Simply use the hashtag #OpenUpTheFun along with a hashtagged ingredient (ex. #greenpeppers) and an instant reply will pop up with a related recipe and even a quick video tutorial. Pretty neat, eh?
For Thanksgiving, users were able to find custom recipes instantly using this fun and fast concept. Turkey Chilli Nacho Dip, for example, was a big winner in households across Canada thanks to Tostitos.
“It’s a way to test out different mechanics on how to drive consumers in-store for a call to action.” explains Susan Irving, senior director of PepsiCo Foods Canada. “Twitter is a platform where consumers really like to engage, so we’re getting them to tweet at us and giving them the immediate response they want. And doing it quickly means they can get those ingredients right away, since they might be in the grocery store at the time they tweet it.”
Real-time Twitter campaigns are becoming increasingly more popular as advertising moves towards interaction with the customer rather than talking at the customer. Adidas participated in a real-time campaign using Twitter back in 2013 during the Wimbledon games, which got the ball rolling for other brands. Evian broke barriers in 2014 by using a clever hashtag strategy called #Evianbottleservice. Twitter users simply tweeted their current location (if they were in a select number of locations approved by the company) and used the hashtag. Evian staff members would respond by hurriedly heading towards the location to deliver a free bottle of water to the Twitter users within 5 to 7 minutes of their tweet being sent.
“We are doing something that is a real-time service for the first time ever, but it is a long-term commitment to put real-time social media engagement at the heart of our activation.” explains Olga Osminkina-Jones, Vice President of Marketing at Evian.
Are real-time campaigns the future of online engagement? What will social media advertising look like in the future?
Clean and Clear’s #SeeTheRealMe campaign is a fresh perspective on the typical zit shaming acne ads. Rather then pointing out blemishes, the Johnson and Johnson skin care company focuses on feel good, esteem building stories.
Among the collection of mini bios is a story from Jazz Jennings. At only 14, she is a Youtube sensation, author and LGBTQ rights activist. Jazz is also transgender and has become a role model for children and teens. Her Clean & Clear ad spot has been part of a recent cultural shift of including openly transgender people in mainstream media.
The spot features Jazz explaining her initial struggle with being a transgender pre-teen, and her journey of becoming authentically her. It is a story that any teen can relate to. Jazz’s dynamic personality and captivating smile light up the spot.
Just this year, brands have made significant progress with the inclusion of same-sex relationships in their campaigns – such as Tiffany and Co. who put this real life same-sex couple as the face of their 2015 engagement ad. Hallmark has also featured a same-sex couple in their 2015 Valentine’s Day spot called “Put Your Heart to Paper”. But as far as creating campaigns positively representing transgender people, Clean and Clear is one of the first to get it right.
The ads are also flawless because they rail against traditional skin care advertising. The beauty industry appears to be making a change in the way they communicate what “beauty” is to their audience. They approach the consumer more delicately rather than telling them how their skin should look. In turn, empowering, encouraging brands create a deeper relationship with customers.
The best part about this? If media makes these changes now to promote authenticity and inclusivity, new generations a more accepting world than those before them have. It is remarkable to see brands help shape that future world.